Heidi Isern is Vice President, Experience at Narvar, a platform designed to enhance the post-purchase customer experience, with over 20 years of retail experience.
 
Previously, Ms. Isern served as the Head of User Experience and Customer Experience Innovation at Gap Inc., shaping the customer experience for brands like Old Navy, Athleta, Gap and Banana Republic.
 
She also held roles at IDEO, Philips (Sonicare) and BLK SHP Foundation/Parliament Inc.