Stacey Wagner is Chief Experience Officer and Vice President at Zappos.com, the experiential e-commerce and customer service company. In his executive role, Stacey oversees supply chain and fulfillment, Zappos’ well-known customer loyalty team (CLT), corporate safety and campus operations and inventory management and portfolio.

Previously, Stacey held the role of General Manager of Operations at Zappos, a title he shared with his former role at Amazon, where he spent six and a half years building upon a customer focus mindset before joining the Zappos team. With his favorite Zappos Core Value being to “embrace and drive change,” Stacey is continuously encouraging his team to push boundaries and think outside the box.